за рубежом
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2 год назад
We are developing a platform called Yandex.Routing, which is used to solve logistical problems in urban environments. With its help, logistics departments can optimize fleet size and add transparency to their delivery processes.
Обязанности
- Dig into our clients’ operational and logistics needs to better help them integrate and set up the work they do on our platform
- Work closely with business development managers and customer representatives to implement the platform in the way that best meets their requirements
- Help customers throughout the pilot and rollout stages, analyze API queries, and find the right parameters
- Track product usage after implementation
- Gather product feedback from customers and suggest changes to the product team
Требования
- Experience with enterprise software implementations
- Strong interpersonal relationship building and executive communication skills
- Ability to manage multiple customer accounts and projects simultaneously
- Previous experience managing technical teams
- Experience running complex technical projects with internal and external shareholders
- Ability to work with different types of people, from the managers at major companies to developers and technical analysts
- Highly empathetic and capable of owning customer problems, inspiring the team to do the same
- Ability to take responsibility for yourself and the end result
- Analytical mindset and ability to structure information and processes, as well as express goals and results in measurable terms
- Hardworking, resilient under stress, and capable of making quick decisions in a fluid environment with constantly changing demands
- Strong communication skills, positive thinking, open to criticism, and demanding of coworkers
- Understanding of our basic technical tools (SQL, Python) and readiness to quickly master new ones
- Fluent spoken and written English
- Good command of one or more European languages (Spanish, French, German, Polish, etc.)
- Technical education
- Experience working in consulting
- Experience working on transport and logistics projects
- Fluent in Arabic (preferred)
- Fluent in Russian (preferred)
