в Москве и МО
з/п не указана
1 год назад
Looking for an experienced and sociable Senior Airport Services Agent who will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.
Обязанности
- Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger;
- Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas;
- Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding fates etc.;
- Assist duty officer to handle company material and records;
- Liaison with GHA for quick processing of hotel and transfer passengers;
- Work with GHA and ensure smooth passenger handling;
- Assist passengers in regards to entry requirements, visas, residence permits etc.;
- Ensure passengers are assisted smoothly through airport facilities;
- Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit.
Требования
- Trade or Vocational qualification;
- Minimum 3 years of job-related experience required with at least 1 year of relevant experience in Airport Operations of a leading airline;
- Excellent communication skills with fluency in English language;
- High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment;
- DCS experience and knowledge of ticketing is an advantage for this job;
- Able to manage mishandled baggage services, including service recovery situations with customers;
- Ideally completed courses in Passenger Handling and Customer Services;
- High level of computer literacy;
- Excellent customer focus and service delivery.
